Does Managed IT Services
Save you Money?
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Interested in Managed IT Services? Evaluate AI Tech Support As Your Technology Partner For Managed Services in All of Northern New Jersey
In sales, price-point and cost-related concerns area always a major factor when it comes to decision making. IT Services and Technology Services in general are one of the more difficult items or services to sell in general, and this can be true for a variety of reasons. When it comes to price surrounding IT Services and IT Support services, it can be sometimes difficult to associate a tangible and /or identifiable value from the service itself. When technical understanding and comprehension is limited, it becomes even more difficult to place a value on the service- because you don’t know it!
Define Cheap or cost savings
- It might be a better option to buy a cheap car versus a new car (if you are a mechanic). Perhaps a low-mileage certified pre-owned car might be the best value. In some cases, a Managed Services Agreement can save you money- but it depends on how you evaluate the cost in relation to your value of the service. I would compare Managed Services to that certified pre-owned car. Its costly, but its also reliable.
- Hourly Support Contracts can become expensive, especially if your business is in a case where you are throwing good money after bad. Sometimes this can happen when you allow a mid-level manager (or an executive without IT experience) to take control and try to manage an IT environment.
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Is your Business ’ IT “throwing good money after bad?”
Sometimes bad spending habits surrounding technology products and services are on account throwing good money after bad. An example of this would be a company who spent money on “IT Service Time” to remedy user-issues such as viruses or slow pc’s.
Issues like this are oftentimes due to ineffective technical process management at the macro-level in your organization. In the case of computer viruses on a user pc, this kind of issue could have been prevented if user policy access control settings were configured appropriately on your business network or domain.
This issue could have been prevented if the proper actions were taken in the first place, when the network was set up. Tech Team Members should be working in alignment with the C-Level personnel within the business. This is the reason why large enterprises have a “C” Level for IT related concerns.-Information, “C” Level for Technology and Security as well. (CTO, CISO AND CTO). There are numerous examples of other issues in tech which could have been prevented if they were configured appropriately in the first place. Business data would be much more secure with an appropriate configuration. Additionally, the business in question would meet mandatory compliance regulations.
Possible advantages for the Managed Services:
- You don’t need to rely on a mid-level or lower level manager to tell the IT company what to do (when he doesn’t have as much IT experience). This can create issues in certain cases, if the tech support firm is requested to do something that is outside of industry best practice.
- You have a Team of Experts to Rely on
- You have a Solidified IT Strategy in Place
- You have increased Data Continuity, peace of mind
- Managed Service companies don’t take vacations
- A better ability to match Technical Requirements to Technical recourses. We can provide industry expertise in niche-market areas which a deskside support agent would not have. Such as IT Security and/or compliance
- Your IT company and your company have a common goal and common interest: In a standard break/fix support arrangement- a tech support company is relying on your business breaking down in order to make any revenue from you. In a managed services agreement, the common interest is uptime. That’s because your downtime costs the service provider money, rather than profiting from your downtime.
Small Businesses have These Key Issues with It IT Service Providers Specifically Regarding Managed IT Services and Network Management Services
Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-Man service shops, or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.
Two Of The Most Common Issues Are Pricing And Reliability
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Reliability
It is important to find a service provider that you can rely on, to build a relationship over time. This service provider may need to perform additional services later. While costs should be a factor in a customer decision on choice of service providers, the lower price option will usually prove to be less-than-reliable for long term needs.
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Pricing
Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.
In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades and a Master of None. The result is- it may take significantly longer to fix the same type of issue that a specialized technician would.
IT Consultant
DOES Managed Service Save you Money? (Part 1):
- Dollar for Dollar, Managed Services is not cheaper than hiring a break-fix support company. Reason being: it is more expensive to hire a manager (in any field). However; a break-fix relationship can turn into a more-costly in terms of value proposition and value delivery. However; you might see some value added on top with an expert making decisions on your behalf. If your company is large enough to the point where you need to have someone manage the IT company, the managed services might start to look like a more valuable option. When your run your business more efficiently, good things happen. Break-fix usually looks like the cheaper option, but in many cases- going with break-fix support is being penny-wise and pound foolish.
Trusted IT Support Company
DOES Managed Service Save you Money? (Part 2), and FINALLY, THE ANSWER!!
- So, in short- NO. Our verdict is that Managed Services is not here to save you money. We don’t sell Managed Services on the basis that it SHOULD save you money. Managed Services is here to deliver VALUE to your business. Managed Services is about running your Information Technology Department properly. Managed Services is relying on a Strategic Business Partner to run it for you, in order to achieve IT and technology automation. Managed IT services is about having secure information and Technology that just works.
Is AI Tech Support the Best Service Provider for Your Managed IT Services?
With so many tech services and managed IT service providers in the market offering managed services, it’s hard to say that we are the best service provider for your IT needs. We always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for cybersecurity services.
If you’re ready to take the next step, there is no obligation:
If You’re Ready for a Managed Service, Partner with Our Tech Team!
Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details, we can explain to you how our Managed IT services can benefit your organization.
Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.
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Elizabeth IT Support Business technology services Additional Managed Services AI Tech Support Provides
Frequently Asked Questions
Does AI Tech Support Offer Expert Level Cyber Security Services?
AI Tech Support has the internal technical capabilities, processes, procedures and service requirements needed to effectively set-up a secure business network. Our cyber security services cover a wide range of different industries, service types, regulatory challenges and other details – but in the end they are all cybersecurity tasks. If you’re interested in inquiring regarding a specific cybersecurity project or service, please let us know and we can discuss your project in more detail.
How Does AI Tech Support Compare to Local IT Service Providers?
Most IT service providers have limitations with service delivery capability. In one-man or two-man tech shops, businesses may find a local service provider less than adequate if corporate businesses have a large degree of IT support needs. AI Tech Support resolves these service delivery limitations with a full team and scalable service offerings.
What are the Technical Capabilities of the Tech Team?
Our services cover small business and enterprise IT, cybersecurity, cloud and infrastructure. Describe your systems and the skills your project needs so we can discuss the right scope of support.
What is the Minimum Client Size for Tech Support Services from AI Tech Support?
The right service model depends on your systems, internal resources and business needs. Tell us about your organization and the outcome you want, so we can discuss whether project support or ongoing managed services fit best.
Does AI Tech Support Require a Monthly Fee for Cyber Security Services?
We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.
Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.
In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
Feeling lost in the jargon?
Learn about Managed Service related technical terminology to freshen your understanding of the listed terms.
- Access Control Policy
- Access Management
- Business Continuity
- Business Functions
- Data Privacy
- Data Protection
- Data Safety
- Defined Set
- Large Organization
- Maintenance
- Maintenance Plan
- Maintenance Servers
- Manage Technology Projects
- Managed It Service
- Managed It Service Providers
- Managed It Services
- Service Providers
- Small Customers
- SMB Clients
- Software Companies
- Business Functions
- Business Model
- Business Needs
- Business Responsibility
- Demand
- Desk Services
- Disaster Recovery
- Distribution Companies
- Managed Platform
- Managed Security Services
- Managed Service
- Managed Service Model
- Network Support
- On Premises
- Organizations
- Outsourced Management
- Service Level Agreement (SLA)
- Service Model
- Service Offerings
- Service Provider
- Business Support
- Channel Partners
- Client Faceted
- Client Requirements
- Enterprise Company
- Focus On Your Business
- Hidden Costs
- Hybrid Cloud
- Managed Service Provider
- Managed Services
- Managed Services Model
- Managed Services Provider
- Pay The Ransom
- Penetration Testing
- Proactive Approach
- Proactive IT Services
- Software Requirements
- Software Services
- Support Clients
- Support Model
- Cloud Environment
- Cloud Providers
- Cloud Servers
- Computer Systems
- In House
- In House Teams
- Information Technology
- Infrastructure
- Managed Services Providers
- Management Services
- Mobile Device Management
- Network Monitoring
- Proactive Support Model
- Professional Organization
- Reactive Service Model
- Remote Monitoring
- Support On Demand
- Support Organizations
- Support Services
- Tech Company Near Me
- Customer Expectations
- Customer Retention
- Cyber Security
- Cybersecurity Services
- Infrastructure Costs
- Infrastructure Management
- Internal Management
- Large Customers
- MSP Business
- Multiple Technologies
- Network Infrastructure
- Network Monitoring
- Remote Network
- Management
- Remote Support
- Security Services
- Sensitive Data
- Technical Expertise
- Technical Services
- Technical Support
- Technology Support Costs
- Vendor Responsibility